Velki Rules

1. Basic Account Requirements

All users must follow the applicable Velki Live rules, procedures, and account requirements while using their account.

By creating or using a Velki Live account, users agree to comply with the applicable terms and conditions.

Users must provide accurate account details and follow the designated procedures for points, deposits, withdrawals, and other account-related activities.

Account-related requests and matters may be handled according to the current Velki Live policies and procedures.

2. Payment & Points Guidelines

🔹 Before Making a Points Transaction

Before requesting or purchasing points from an agent, make sure you understand:

• Which payment methods are accepted
• The permitted transaction hours
• Deposit and withdrawal procedures
• The required payment amount and corresponding points

🔹 Permitted Transaction Period

• Do not send money to an agent before 11:00 AM or after 11:00 PM Bangladesh time.
• Payments made outside the permitted period may require additional verification and may not be accepted.
• After making a payment through bKash or Nagad, contact the relevant agent within 2 hours to request the corresponding points.
• Transactions reported after the specified time limit may not be eligible for adjustment.
• Before completing a payment, carefully verify the recipient's number, payment amount, reference, and other transaction details.
• If the recipient number, amount, or reference is incorrect, the user may be responsible for resolving the issue.
• Before contacting another agent, settle any outstanding balance or incomplete transaction with the previous agent.

3. Points Management & Account Security

• For record-keeping purposes, users should take and save a screenshot of their account points or balance every day at 11:00 AM Bangladesh time.
• If an agent deposits or withdraws points without authorization, follow this escalation process:
  • Contact the relevant agent.
  • If the issue is not resolved, contact the relevant Super Agent.
  • If the matter remains unresolved, escalate it to the Admin.
• If extra points are mistakenly added to your account, do not use those points for betting until the matter has been verified.
• Incorrectly credited points may be adjusted according to the applicable Velki Live rules.
• Never share your User ID, password, OTP, or other security credentials with anyone.
• Users are responsible for keeping their account information secure and should report any suspicious activity as soon as possible.

4. Communication & Transaction Records

• Keep WhatsApp conversations, payment receipts, screenshots, and transaction records for at least 15 days.
• Use the designated communication and transaction channels when dealing with agents.
• Do not make transactions through unfamiliar, unauthorized, or unapproved applications or channels.
• Where prohibited by the applicable rules, users must not use multiple WhatsApp identities to operate a single account.
• Where such activity is prohibited, the same WhatsApp identity must not be used to create or operate multiple accounts.
• Transactions made through fake agents, incorrect payment numbers, unauthorized accounts, or misleading payment instructions may not be covered by Velki Live.

5. Betting & Game Guidelines

• After placing a bet, confirm whether it has been successfully accepted or matched.
• Unmatched bets may be cancelled or removed according to the applicable rules.
• Some time may be required to process settlement or return points after a game has ended.
• Processing normally takes approximately 15 minutes to 1 hour.
• Under exceptional circumstances, processing may take up to 24 hours.
• Before submitting a settlement-related complaint, allow the specified processing period to pass.
• Before participating in casino or other games, carefully understand the rules and conditions of the relevant game.
• If any game rule is unclear, clarify the matter through the designated Velki Live support channel before participating.

6. Velki Live System & Platform Conditions

• Account balances, points, transactions, and game results are handled according to the applicable Velki Live procedures and system records.
• Certain transactions or results may require additional verification before being finalized.
• If an inconsistency or system error is identified, Velki Live may review the relevant records and make necessary adjustments according to its applicable procedures.
• Information published on third-party websites may differ from the records maintained by the Velki Live platform.
• Points, returns, settlements, and related calculations are determined according to the applicable rules for each activity.
• Server downtime, network latency, connection problems, maintenance, or other technical issues may temporarily affect platform access or transaction processing.

7. Bet Cancellation & Void Policy

• Under applicable Velki Live rules, certain bets may be cancelled, voided, or declared invalid in specific circumstances.
• Additional conditions may apply depending on the reason for cancellation or voiding.
• When a bet is voided, any related profit or loss may be excluded from the final calculation according to the applicable rules.
• The reason for a cancellation or void decision will be determined based on the relevant system records and applicable procedures.
• If you have a dispute or complaint regarding a bet, keep the bet details, transaction records, screenshots, and other relevant evidence and contact the designated support channel.

8. User Safety & Responsibilities

• Confirm the agent's identity and payment details before sending money.
• Recheck the recipient's number and payment amount before completing a transaction.
• Never share your password, OTP, User ID, or other security information with anyone.
• Do not follow payment instructions received from unfamiliar or unverified sources.
• If you notice unusual account activity or suspicious transactions, report them to the relevant Velki Live support channel as soon as possible.
• Keep payment receipts, screenshots, WhatsApp conversations, and other relevant records for future reference.

Important Information

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